Shipping & Returns
SUKU will endeavour to ship all orders within 24 hours, from Monday to Friday.
For a seamless procedure, please ensure you supply us with the correct shipping address, email, and phone number.
We use a courier service to ensure your SUKU gets to you safely and quickly. Shipping within Australia is $10AUD. International shipping is $45AUD (3-10 days).
All SUKU products are handmade and beautifully crafted. Each item is truly unique, so we ask you to allow for slight variances to occur.
CURRENCY, TAXES AND TAX DUTY
Note that all product prices indicated and payments made on this site are in Australian Dollar currency.
Orders to countries outside Australia may be subject to import duties and/or taxes, which are applied when your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.
EXCHANGES & RETURNS
We want your SUKU to feel just right! If you find that it's not perfect, you're welcome to return any item purchased from sukuhome.com for:
a) any other size or item currently available on sukuhome.com, or
b) a credit voucher to the value of 110% of your original purchase
To request a return, email us at firstname.lastname@example.org with the details of your purchase, and let us know if you would like to return for another size/item, or a 110% store credit.
All requests for returns must be received within 30 days of the receipt of your order, and items must be in as-new condition with the SUKU swing tag attached. We reserve the right to refuse any returns where the products do not meet these conditions.
Please take note that we do not cover the shipping costs to send items back to us for exchanges or refunds (unless the item is faulty).